Betterteam sends a few automated emails when something happens with your sign-in or your account's security. This article covers each one.

The emails covered here:

Want to double-check that an email is really from us? See How to verify communications from Betterteam.

This email has a one-time code you use to sign in without a password. We send it when you choose Email me a sign-in code on the sign-in screen.

You clicked Email me a sign-in code on the sign-in screen at dashboard.betterteam.com/login. The email has a 6-digit code. You enter it on the next screen to finish signing in. No password is needed.

Enter the 6-digit code on the sign-in screen. Don't share the code with anyone; we never ask you for it. The code expires after 10 minutes — if it doesn't work, go back to the sign-in screen and request a new one.

You can safely ignore the email. Nothing changes on your account unless the code is entered on the sign-in screen. The most common reason is that someone typed their email address by mistake.

Do you keep getting these emails, and you are not the one signing in? Email hello@betterteam.com.

This email has a one-time code you enter to confirm your email address when you sign up for Betterteam.

You are signing up for a new Betterteam account. We want to confirm you own the email address you entered. The email has a 6-digit code you enter on the signup screen to continue.

Go back to the open browser window where you are signing up. Enter the 6-digit code. The code expires after 10 minutes — if it doesn't work, request a new one from the signup screen.

Can't find the email? See Email verification issues.

You can safely ignore the email. Nothing changes unless someone enters the code in their open browser window. The most common reason is that someone typed their email address by mistake.

Do you keep getting these emails, and you are not the one signing up? Email hello@betterteam.com.

This email has a link you click to set a new password. We send it when someone uses Forgot your password? on the sign-in screen.

Someone (hopefully you) clicked Forgot your password? on the sign-in screen at dashboard.betterteam.com/login. The email has a button you click to set a new password.

Click Reset password in the email and choose a new one. The link expires after 15 minutes — if it doesn't work, request a new one from the sign-in screen.

You can safely ignore the email. Your password will not change unless someone clicks the link and sets a new one. The most common reason is that someone typed their email address by mistake.

Do you keep getting these emails, and you are not the one asking for them? Email hello@betterteam.com.

We send this email when we see a sign-in to your account from a device or browser we have not seen before. The email also shows the IP address and approximate location of the sign-in. It is a heads-up so you can confirm it was you. It does not mean something is wrong.

Someone signed in to your account from a device or browser we have not seen on the account before. There is usually a simple reason:

The location comes from the IP address used to sign in. IP locations are only approximate. They often point to a nearby town instead of your exact one. So a location close to you, even a few miles off, is almost always your own sign-in. A location in a completely different city, region or country is the one to watch.

If it was you, even if the location is just a nearby town, you do not need to do anything. You can ignore the email.

Was it not you, or is the location far from you and you can't explain it? Then:

We send this email when someone tries to sign in to an account that has not been used for a while. After about 30 days of no activity, we send a heads-up with the IP address and location of the sign-in so you can confirm it was you.

Your account hadn't been signed into for at least 30 days, and we just saw a sign-in attempt. This is normal if you are coming back after a break. We send the heads-up to confirm it was you. It does not mean something is wrong with the account.

If it was you, do nothing. The email is only for your information. You will be signed in as usual.

The email shows the IP address and location of the attempt. Was it not you, or does neither look like you? Then:

We send this email when a sign-in attempt looks a little unusual to our automated security checks. It has a code you enter as one extra step before you are signed in. It does not mean anything is wrong with your account. We are just being careful for you.

Our automated checks decided this sign-in was worth one extra step. Common reasons:

Enter the code on the sign-in screen to finish signing in. The code is for you only. Never share it with anyone, including Betterteam staff.

Don't share the code with anyone. Change your password with "Forgot your password?" on the sign-in screen. Then email hello@betterteam.com.

For more on sign-in options, including signing in with Google or with a password, see How to Sign Up and Sign In to Betterteam.