The main reason the Betterteam app will not load is an old or unsupported browser. Most often this is Internet Explorer 11.
We recommend the latest version of Google Chrome on Microsoft Windows or Apple macOS. This is used by over 85% of our clients and is the most widely supported web browser today.
Still can't get to your dashboard at https://dashboard.betterteam.com? Follow these steps.
1. Confirm you are using a supported web browser:
Some older browsers do not fully support modern web standards. The Betterteam app may then fail, load only part way or not load at all. Not sure which browser you have?
It shows your browser and version. You need Chrome 110 or higher, Microsoft Edge, Firefox 115 or higher, or Safari 15 or higher.
2. Update your browser:
Using the latest browser is always best for security. Older browsers can be attacked more easily, and many websites do not support them. To update, follow the instructions for your browser:
Google Chrome
Microsoft Edge
Mozilla Firefox
Apple Safari
On Android, iOS, iPhone, iPad or another phone or tablet, follow the maker's instructions to install all recent updates.
3. Confirm Javascript is enabled in your web browser:
Betterteam uses JavaScript heavily, like most websites. Popular browsers turn it on by default. To check, go to https://www.whatsmybrowser.org/ and scroll to the JavaScript section:
If JavaScript is off, follow these instructions for your browser to turn it on.
4. Restart the login process:
This resets any Betterteam cookies and makes sure your login details are valid.
Go to https://dashboard.betterteam.com/signout. That logs you out of any Betterteam account.
Then go to https://dashboard.betterteam.com/login and log in again.
5. Clear your browser cache:
Do this last. It clears your cookies and logs you out of any website you recently used. Follow the instructions for your browser: Google Chrome, Microsoft Edge, Mozilla Firefox or Apple Safari. Then go to https://dashboard.betterteam.com/login.
6. Disable privacy extensions:
Some privacy and ad blocker extensions wrongly block parts of the Betterteam app. Remove them, or follow the extension maker's instructions to allow www.betterteam.com, files.betterteam.com, dashboard.betterteam.com and s.betterteam.com.
Still having issues?
Go to https://www.whatsmybrowser.org/ and copy the link from that page. Email it to hello@betterteam.com so our team can look into it.